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Technical Trainer

Norcross, GA
Magnum Recruiting has partnered with a leader in heavy construction equipment. Together we are in search of a Construction Equipment Technical Trainer to join their team in Norcross, GA. This is a great opportunity for someone who enjoys working in a fast-paced environment with a strong potential for future growth and career advancement.

Primary Duties:
  • Effectively develop, refine and implement Company technical training needs, working closely with the Product Support manager to align & meet organizational objectives.
  • Maintain an emphasis on serving the needs of the customer, best in class experience & promote a positive serve the client environment within the training department.
Key Responsibilities:
  • Works closely with training coordinator to understand training needs, technician capability & scheduling
  • Deliver value based dealer training focusing on consumer need, product population & corporate goals
  • Develop & execute continuous improvement programs related to systems & technical training
  • Conduct comprehensive needs analysis to ensure that training meets company objectives
  • Maintains proactive communications to capture consumer feedback & outgoing messaging alignment
  • Develop, refine & manage training catalog, calendar & training bulletins
  • Maintains skills proficiency, manages updates, communication, & resources to provide training solutions to internal customers, dealer warranty & service personnel
  • Track & maintain all reporting data on training classes (In-house, field, web-based or individual sessions)
  • Development of classroom curricula, testing materials, documentation, planning & scheduling
  • Work with product support manager to ensure training complies with training objectives
Other duties:
  • Provide weekly scheduling, curriculum & attendees updates to the product support team
  • Maintain monthly training reporting & update product support scorecard
  • Ensure internal alignment by communicating team reporting & shared targets status
  • Other duties and functions appropriate to the position as assigned by the manager
Other requirements:
  • Must be a positive team player & possess excellent customer service skills
  • Solid organizational, interpersonal & communication skills required (especially written)
  • Must work with Microsoft Office PowerPoint and Excel along with other e-tools on a daily basis.
  • Enforce best practices established by management to ensure a safe, clean tobacco free working environment for company personnel & training consumers
  • Able to travel to provide customer focused technical training up to 50% or as required
  • MUST HAVE DIRECT INDUSTRY EXPERIENCE RELATABLE TO THE POSITION
Compensation:
  • Competitive salary
  • Health Insurance  
  • Dental and Vision Coverage  
  • Paid vacation/Time Off  
  • 401k
Please send resumés to nate@magnumrecruiting.com
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