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Service Advisor

Kirkwood, NY
Magnum Search Group has partnered with a leading Regional Heavy Equipment Dealer. We are in search of a Service Advisor to join their team in Kirkwood, NY.

  • Follow the standard for conduct within the department, promotes positive proactive attitude and cooperates with all company employees, vendors and customers. Fosters a teamwork environment.
  • Serves as the interface between the shop and the customer.
  • Handles heavy phone volume with great data entry skills while paying close attention to details.
  • Accurately takes customer information, records the customer’s requests in the system and expedites service.
  • Quotes fair and accurate flat rate hourly quotes for Service Technicians in accordance to company policy.
  • Coordinates incoming work and schedules it with the shop.  Ensures services are completed on time as promised.
Experience, Education, Skills and Knowledge:
  • Several years experience in heavy equipment service and must have a heavy equipment technical background in order to communicate with technicians and customers regarding heavy equipment repairs.
  • Must have a solid foundation of equipment parts and prior experience working as a technician or mechanic.
  • Understands factors facing customers and their equipment such as time, work conditions, physical demands, etc.
  • Ability to use software applications such as the CDK business system, Microsoft Office and Internet functions.
  • Ability to work flexible hours as well as work in various demanding environmental conditions.
  • Excellent communication and relationship skills.  Can equitably solve problems whether conceptual or concrete in nature.
-Excellent  Benefits, Vacation Time and a 401k Match 

Please send resume to paulthibeault@magnumsearch.com

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