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Field Service Representative - Northwest

Seattle/Portland, WA/OR
Magnum Recruiting has partnered with a leading manufacturer of aerial construction equipment.  We are in search of a Field Service Representative, ideally based in Seattle or Portland, to join their team in the Western US.

JOB RESPONSIBILITIES:
  • Ensure compliance with all legislative requirements in the facility’s geographic location.
  • Support, Foster, Promote and Demonstrate the Company's Core Values and Leadership Behaviors.
  • Maintain balance between customer, employee and financial satisfaction by maximizing facility/department Performance Indicators to align to the Company's Stepping Stool of Success Strategy.
  • Support and maintain department lean initiatives as set out in system requirements.
  • Provide technical assistance and training to customers in support of Company products.
  • Provide appropriate training for customer service to improve overall responsiveness and knowledge.
  • Provide critical technical support to all customers in support of Company Products.
  • Complete weekly reports in a timely manner detailing tasks completed.
  • Perform other tasks as assigned.
  • Requires international travel.

REQUIRED SKILLS / EXPERIENCE:
  • Requires a technical college diploma and ongoing related organization training and maintenance experience.
  • Minimum one to three years customer service experience; aerial work platform industry experience strongly preferred but not essential.
  • Ability to read and understand a wide variety of manuals for set-up and calibration, operating, repair, maintenance, testing and quality control procedures.
  • Locate data in a variety of technical drawings.
  • Ability to understand electric and hydraulic circuits/schematics.
  • Ability to evaluate severity of equipment faults/anomalies by considering nature of defects and effects they will have on equipment performance.
  • Ability to judge conditions of individual parts and devices and adequacy of repairs. Judge suitability of parts, components and modifications.
  • Ability to verbally discuss electric and hydraulic circuits and schematics.
  • Communicate with customers to promote products, learn about equipment faults, and explain procedures, answer questions and address complaints.
  • Exchange diagnostic and troubleshooting information with apprentices, co-workers, colleagues, supervisors and manufacturers' service representatives.
  • Evaluate sets of data collected from trials and simulations to troubleshoot faults and assess equipment performance and the progression of faults and wear.
  • Schedule repair and maintenance tasks to efficiently use time and meet deadlines.
  • Perform service and repair tasks independently.
  • Possess strong system and hardware skills.
  • Ability to use communications software and have above average computer skills including Excel, Word and Microsoft Office and PowerPoint.
  • Continually update technical skills to maintain current knowledge of changing technology and repair procedures.

COMPENSATION:
  • Competitive salary
  • Company truck, laptop, cellphone
  • Full benefits, including medical, dental, and vision coverage
  • 401k
Please send resumes to nate@magnumrecruiting.com.
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