Are you on the job market or you just want to learn what opportunities are available out there? Magnum Search Group is always looking to connect with top talent within the Heavy Equipment, Ag, Material Handling and Transportation Industries.

Our clients are looking for Heavy Equipment Mechanics, CDL Drivers, Shop Foreman, Service Managers, Branch Managers, Operations Managers, Engineers, Product Support Specialists, Territory Managers, District Managers, General Managers and VP level candidates across Canada and the United States.

Please have a look at our newest opportunities. We hope to hear from you soon!

Field Service Representative - Northwest

Location: Seattle/Portland, WA/OR, United States
Magnum Recruiting has partnered with a leading manufacturer of aerial construction equipment.  We are in search of a Field Service Representative, ideally based in Seattle or Portland, to join their team in the Western US.

  • Ensure compliance with all legislative requirements in the facility’s geographic location.
  • Support, Foster, Promote and Demonstrate the Company's Core Values and Leadership Behaviors.
  • Maintain balance between customer, employee and financial satisfaction by maximizing facility/department Performance Indicators to align to the Company's Stepping Stool of Success Strategy.
  • Support and maintain department lean initiatives as set out in system requirements.
  • Provide technical assistance and training to customers in support of Company products.
  • Provide appropriate training for customer service to improve overall responsiveness and knowledge.
  • Provide critical technical support to all customers in support of Company Products.
  • Complete weekly reports in a timely manner detailing tasks completed.
  • Perform other tasks as assigned.
  • Requires international travel.

  • Requires a technical college diploma and ongoing related organization training and maintenance experience.
  • Minimum one to three years customer service experience; aerial work platform industry experience strongly preferred but not essential.
  • Ability to read and understand a wide variety of manuals for set-up and calibration, operating, repair, maintenance, testing and quality control procedures.
  • Locate data in a variety of technical drawings.
  • Ability to understand electric and hydraulic circuits/schematics.
  • Ability to evaluate severity of equipment faults/anomalies by considering nature of defects and effects they will have on equipment performance.
  • Ability to judge conditions of individual parts and devices and adequacy of repairs. Judge suitability of parts, components and modifications.
  • Ability to verbally discuss electric and hydraulic circuits and schematics.
  • Communicate with customers to promote products, learn about equipment faults, and explain procedures, answer questions and address complaints.
  • Exchange diagnostic and troubleshooting information with apprentices, co-workers, colleagues, supervisors and manufacturers' service representatives.
  • Evaluate sets of data collected from trials and simulations to troubleshoot faults and assess equipment performance and the progression of faults and wear.
  • Schedule repair and maintenance tasks to efficiently use time and meet deadlines.
  • Perform service and repair tasks independently.
  • Possess strong system and hardware skills.
  • Ability to use communications software and have above average computer skills including Excel, Word and Microsoft Office and PowerPoint.
  • Continually update technical skills to maintain current knowledge of changing technology and repair procedures.

  • Competitive salary
  • Company truck, laptop, cellphone
  • Full benefits, including medical, dental, and vision coverage
  • 401k
Please send resumes to
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